Question 1

Do you provide free on-site measurement?

Accepted Answer

We charge a 100 SGD deposit for the first site visit. This deposit will be fully offset from your final bill if you proceed with the order.

Question 2

Do I need to send anything before booking a visit?

Accepted Answer

Yes. Please send us a photo of your window via WhatsApp first so we can advise you on compatibility and next steps.

Question 3

What is the best way to contact your team?

Accepted Answer

You can reach us directly via WhatsApp for enquiries, measurements, installation scheduling, and after-sales support.

Question 4

Which window types does your mesh support?

Accepted Answer

Sliding windows, Casement windows, Top-hung windows, and Bi-fold windows.

Question 5

Which window types are not supported?

Accepted Answer

Louvre windows and windows with existing grills. Grills must be removed before installation.

Question 6

Do you offer a pet-friendly mesh?

Accepted Answer

Yes, available as an upgrade. It uses a durable weave to withstand scratching, but it is not a safety grill and won't stop large pets from forcing their way through.

Question 7

What colours do you offer?

Accepted Answer

White, Grey, Coffee, or Gold. Custom colours are available upon request.

Question 8

Do you offer a price match guarantee?

Accepted Answer

Yes. We match Singapore-based resellers for similar products or specifications. We may even offer an additional 5 percent discount if the comparison is fair.

Question 9

What payment methods do you accept?

Accepted Answer

PayNow and bank transfer.

Question 10

Is a deposit required?

Accepted Answer

$100 for measurement, 50 percent after measurement to place the order, and the remaining 50 percent after installation.

Question 11

Is the deposit refundable?

Accepted Answer

No. All deposits and payments are strictly non-refundable.

Question 12

Do you offer group buy discounts?

Accepted Answer

Yes, but only for BTO projects. Others are quoted individually.

Question 13

What is the typical lead time?

Accepted Answer

Measurement within 7 days of deposit. Production and shipping takes less than 2 weeks by air or approximately 4 weeks by sea.

Question 14

How long does installation take?

Accepted Answer

Around 10 minutes per window on average.

Question 15

Do I need to prepare anything before installation?

Accepted Answer

Yes. Ensure window areas are clear and remove old screens. A $30 per window charge applies if the installer has to clear the area for complicated cases.

Question 16

What is your warranty period?

Accepted Answer

1-year warranty.

Question 17

What does the warranty cover?

Accepted Answer

Mesh, frame, and retractable coil mechanism.

Question 18

What is not covered?

Accepted Answer

Pet-related damage, wear and tear, misuse, or physical damage.

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